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What Netflix’s new UI tells us about its future

Also: Is this the next Sonos CEO?

Welcome to Lowpass! This week: What Netflix’s TV UI redesign tells us about the company’s ambitions, and why the next Sonos CEO may be a familiar face.

What Netflix’s newly-revamped TV UI tells us about the company’s ambitions

This week, Netflix unveiled the biggest overhaul of its TV UI in over a decade. The new interface is, in a nutshell, less cluttered, and more responsive to a viewer’s needs. But for Netflix, the redesign also is an acknowledgement that the world of streaming, and the company’s role in it, has changed.

Netflix is no longer the scrappy underdog, reinventing TV while the rest of the industry is trying to play catch-up. The company has become a global powerhouse with over 300 million subscribers. It’s increasingly not just competing with cable, but also streamers like Disney+ and Max, as well as everything else that keeps us glued to our screens: TikTok, YouTube, Fortnite, you name it.

The streamer has responded to that by venturing into games and live programming, and tried to cram all of those new things into its existing UI. That hasn’t been the best approach, as Netflix Chief Product Officer Eunice Kim acknowledged during a press call this week. “We're entertaining our members in even more ways, which means the TV experience needs to evolve,” Kim said.

Kim and Netflix CTO Elizabeth Stone used that call to highlight a number of new features incorporated into the revamped UI. They also stressed that this was just the beginning. “Our current TV experience was built for streaming shows and movies,” Kim said. “This one is designed to give us a more flexible canvas now and in the future.”

With that in mind, I decide to take a closer look at what the new UI tells us about Netflix's plans for its future:

Games are finally front and center. When Netflix began releasing mobile games in late 2021, it was easy to discount the company’s efforts at yet another experiment, similar to its ultimately discontinued interactive shows. Four years later, it’s becoming evident that Netflix has bigger ambitions: The company wants to become the Netflix of gaming, and its plans include both games tied to its original IP and a new type of party-games to reinvent game night in the streaming age.

With this week’s redesign, Netflix further demonstrates how serious it is about the medium: Games now have their own tab in the newly-introduced top menu bar, right next to movies and shows. Initially, we can expect the company to use that tab to more aggressively market its mobile games to TV users. But soon, this will also be where everyone will be able to access cloud games that can be played directly on the TV.

Live is still a growth area for Netflix. One thing you won’t find in that top menu bar, for now: a dedicated live tab. That’s a tacit acknowledgement that live, despite significant investments, is still nascent for Netflix. Simply put, Netflix doesn’t have a new live show every minute of every day. 

That’s why for now, Netflix still plans to highlight live events within its main interface – and hopes that a cleaner design with bigger tiles will get you to tune in. “With on demand, you can watch at your convenience,” said Kim.  “With a live event like the NFL on Christmas Day, you want to catch the action the moment that it happens. So we need to let you know when to tune in.”

That said, I’d fully expect Netflix to introduce a dedicated live tab in that top menu bar the moment it has enough current and upcoming content to justify it.

There’s more to recommendations than just the past. The existing version of Netflix’s TV UI was all about personalization based on your past viewing behavior. You watched Squid Game? Here’s another 10 Korean dramas you might like.

The new UI is designed to be a lot more dynamic, and is supposed to anticipate what you may want to watch at any specific moment in time. “While we think our recommendations do a pretty good job, we believe we can do even better,” said Stone. “We don't always know exactly what you're in the mood for at that moment. Maybe you've had a tough day. Or [you] heard about a new actor in the news, or [are] watching with family and friends.”

To that end, Netflix is adapting the UI in real time. Did you watch a certain trailer, or search for a movie in a certain genre? Then Netflix will take those signals to rearrange your TV homepage. Stone said that this could over time also include more subtle signals. One could imagine the company incorporating factors such as time-of-day (casual viewing during your lunch break vs. evening binging), day of the week (weeknight viewing vs. Saturday movie night) and even the device you use (your phone vs. the living room TV vs the TV in the bedroom).

“Because everything will happen seamlessly in the background, you won't even notice it happening,” Stone said. “It will just be magically easier to find something to watch.”

Even at Netflix, AI is everywhere. Netflix has long used machine learning for recommendations, but the company is not immune to the lure of generative AI. It has been experimenting with LLM search, powered by OpenAI, which it plans to make more widely available this week. 

The company has also started to use generative AI for localization, Stone said this week, and has begun to share the technology with creators. “There's many artists and writers that we're working with who may want to explore what those tools are capable of,” Stone said. I took a closer look at the breadth of Netflix’s generative AI ambitions last fall.

Netflix still has TikTok envy. If Netflix Games are the company’s answer to Fortnite, and bringing on Ms. Rachel is its attempt to win back YouTube audiences, then what’s its response to TikTok? Apparently, yet another feed for you to scroll through, which the company previewed during its press event this week as well. 

“We know that swiping through a vertical feed on social media apps is an easy way to browse video content,” Kim said. “In the coming weeks, we'll be testing a vertical feed filled with clips of Netflix shows and movies to make discovery easy and fun.”

The company has tested social media-like feeds in the past, including the cards-based New & Hot feed that’s currently available within the Netflix mobile app. For the new feed, Netflix is apparently cropping its existing videos to work in landscape mode.

But Netflix doesn’t just want you to passively browse through a pre-populated feed. The company has made it easier for subscribers to share content on social media through a feature called Moments. “We'll be investing more in this space in the coming months,” Stone promised this week.

Where may Netflix take its social ambitions next? If a recent job offer is any indication, the answer could be the Netflix app itself. Until now, Netflix subscribers have only been able to share Moments on third-party platforms. But when the company began its search for a PM, Create & Share recently, it said it was looking to “help members create and share content in engaging ways off-and-on Netflix” (emphasis added). 

Sure sounds like you may one day find clips curated by your friends in your Netflix app’s vertical video feed, doesn’t it?

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Photo courtesy of Sonos

Who will be the next Sonos CEO? Perhaps it’s the current one.

Smart speaker maker Sonos has been without a permanent CEO since it parted ways with its former chief executive Patrick Spence in January. Back then, the company got long-time board member Tom Conrad to step in as interim CEO, with the idea that Conrad’s product exec background would help Sonos recover from the fallout over its botched app relaunch.

On Wednesday, Conrad was asked during the company’s fiscal Q2 earnings call how the search for a successor is going. Conrad answered by saying that the Sonos board continues its search and may announce “a world-class leader for the company’s next chapter.” And then he added this: “I remain a candidate.”

Conrad has been on the Sonos board since 2017, and has in the past been chief product officer at Quibi and Pandora, as well as VP of Product at Snapchat. (Fun fact: While at Pandora, he helped kickstart a would-be Sonos competitor.)

He also left his CEO job at diet startup Zero Longevity to step into the interim CEO role at Sonos, and even moved his family to Santa Barbara. In other words: Conrad really, really wants to be Sonos CEO for good — and we may soon hear if he gets the gig.

Some other interesting tidbits from the call:

  • Tariffs were top of mind for many of the analysts asking questions. Sonos execs said that the company is well-positioned to deal with the issue since it moved all of its US-bound production out of China during and following Trump’s previous stint in the White House.

  • However, CFO Saori Casey also admitted that dealing with the tariffs is “very much a work in progress.” “We are evaluating pricing and promotion strategies,” Conrad added.

  • Sonos doesn’t expect much of an additional tariff burden for this quarter, but anticipates that it will have to pay as much as $40 million in import taxes in the second half of the year.

  • Sonos apparently has no plans to release any additional products during this and the next quarter, and will instead focus on further improving its software. The company had originally planned to release a TV streaming devices this year, but recently cancelled those plans.

What else

Legal fight with Apple cost Epic more than $1 billion. That’s according to Epic Games CEO Tim Sweeney, who told Business Insider’s Peter Kafka that it was all worth it.

A bunch of companies embrace web payments on iOS. Thanks to that legal fight, Apple now has to allow developers to redirect customers to third-party payment platforms. Among the companies taking advantage of this: Patreon, Amazon and Spotify. Netflix, meanwhile, has nothing to announce.

YouTube is testing Netflix-like add-on subscriptions. The Google-owned service is allowing subscribers in select markets to add individual members to their plans at discounted rates.

AI music app allegedly faked label agreement. This is wild: Apple is alleging that AI music app Musi tried to get reinstated on the App Store by faking an email from a Universal Music executive.

Beat Saber has seen close to 10 million players. That’s according to a number revealed as part of Meta’s rewards system for Quest headset users.

Minecraft is done with VR. The Microsoft-owned game has removed official support for virtual and mixed reality.

Netflix is removing Bandersnatch. The streamer’s last two remaining interactive titles are being removed on May 12.

That’s it

Well this is neat: One of the original creators of Niantic’s Pokemon Go game has released a book about the story behind the game’s creation for free online. Turns out it all started with an April Fool’s joke. Which is a fun tidbit, but in my opinion should also be a new bar for tech companies: If you don’t think your April Fool’s joke can turn into a billion-dollar business, don’t even bother.

Thanks for reading, have a great weekend everyone!

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